# Careers at ISM## Console OperatorApply: In Person: Regina, Saskatchewan, Canada: Full time: Posted 3 Days Ago: End Date: November 3, 2026 (4 days left to apply): R-70646Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.

For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.The RolePosition: Console OperatorBi-Weekly

Salary:
$2,434.23
- $2,906.78Division:Infrastructure OperationsManager: Oyebode Yebisi

Location:
Regina, SKThe Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence.

This position is responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints.

This position takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement.

The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.Responsibilities* 7x24 Monitoring of system / batch processing and recovery actions.
* Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.
* Answer calls from Support, Call Centers and Customers; open necessary tickets,



engage support and follow escalation procedures.
* End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
* Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
* Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
* Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.
* Perform system, network and application outage recovery procedures across multi-platforms.
* Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
* Monitor Job Schedulers and develop and recommend changes to scheduler database.
* Ensure that the systems are available and performing efficiently.

Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
* Create Incidents / Problems for batch abends and system issues with relevant information.
* Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
* Handling password reset requests, account lockout issues, and account reactivation for customers.




* Configure VPN client on customer workstations and troubleshoot complex connection issues.
* Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers.

Maintain the highest standard of quality on all services and communications with the client base.
* Participate in planning and execution of Disaster Recovery Exercises and various projects.
* Update and maintain Console Operations process documentation and audit compliance.
* Perform System recycles as required for Change and Recovery Management.
* Participate in all Major Incident calls for incidents associated with the Mainframe environment.
* Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages.

And identity areas for improvement.
* Execute checklists when applicable and ensure they are complete and accurate.
* Service Requests are all received and completed according to the Change Management Process.
* Perform other related duties as required and assigned.Who You AreQualifications* Experience in console operations or other related experience.
* Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.Key Skills & AbilitiesThe following skills and abilities are considered an asset for this position:
* Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
* Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
* Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
* Knowledge of all customers'

📌 Console Operator (Regina)
🏢 Kyndryl
📍 Regina