Lead wireless software debugging and customer escalations at Extreme Networks, applying C/C++, AI-assisted troubleshooting, and system-level analysis. This principal-level engineer owns technical resolution for critical global customer issues. The work spans embedded software, firmware, hardware, networking stacks, operating systems, and applications. You will coordinate Development, QA, Product Management, and Support while mentoring engineers and improving diagnostic practices.

Key Responsibilities
- Lead technical triage, prioritization, escalation, and end-to-end issue resolution
- Drive root-cause analysis across software, firmware, hardware, and networks
- Guide reproducible failure investigations through validation and closure
- Develop AI-assisted troubleshooting workflows and diagnostic automation
- Champion quality,



reliability, supportability, and knowledge-reuse improvements

Requirements:
- Bachelor’s or Master’s degree in a related technical discipline
- 10+ years of software development and demonstrated technical leadership
- Expert C/C++ skills with Java and Python proficiency
- Deep Wi-Fi, Bluetooth/BLE, networking, and embedded-systems expertise
- Solid customer communication, negotiation, mentoring, and stakeholder-management skills Bring wireless connectivity expertise, advanced debugging judgment, and customer leadership to Extreme Networks’ most complex technical issues.

📌 Principal Wireless Software Engineer (Toronto)
🏢 102 Extreme Networks Canada
📍 Toronto