Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible. ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada.

We offer
a wide range of products and services, including life and health insurance, annuities, pension administration and investment services. At ivari, everyone is welcome It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business.

We offer
an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported. Here’s the job opportunity… We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving ivari’s user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements. You will…
- Lead the overall administration of the operations outsourcing relationship by:




- Establishing and executing the strategy for recent business and the in-force block of business
- Ensuring operations compliance with all government regulations
- Implementing industry best practices to manage the business.
- Act as the key point of contact and relationship manager for ivari with our TPA.
- Provide successful contract interpretation and negotiation for issues that arise in managing the book of business.
- Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision.
- Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
- Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements.
- Successfully implement new solutions on the platform of choice, keeping ivari competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal.
- Align both the front office and back office processes to create a consistent and frictionless experience.
- Be accountable for the division’s cost centres, working with the management team to set annual budgets, monitor and review monthly variances. What we are looking for…
- Post-secondary education or relevant experience.




- 15 + years’ experience in the financial service industry, preferably in the individual life insurance industry.
- Thorough knowledge of insurance products and/or Financial Service products with a solid understanding of operations and business process outsourcing (BPO).
- In-depth understanding of operations with focus on outsource management and customer service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best practices.
- Knowledge and experience with designing and interpreting what a frictionless user experience is by leveraging available technology.
- Demonstrates leadership skills in guiding and coaching teams to successful implementation of projects and objectives.
- Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
- Excellent communication and presentation skills; ability to communicate complex or critical information to all levels and to both internal and external stakeholders.
- Proven ability to seek and identify opportunities through research by identifying market trends.
- Ability to use knowledge and creativity to resolve non-standard situations (problems are complex and undefined) where no precedent or existing policies exist, demonstrating strong analytical and problem-solving skills.
- Pro-active in identifying issues and leading the implementing of solutions.
- Demonstrates ability to develop solutions to significantly improve existing methods and processes. Very strong team and service partner orientation.
- Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initi

📌 VP, Life Operations (Toronto)
🏢 ivari
📍 Toronto