Director
- Governance & Client Account Management Permanent Department: FSD Client Management (520) 30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada Number of Positions: 1 Who we are With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries. Imagine yourself at IFDS Come experience a community like no other at International Financial Data Services (IFDS).

We offer
work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential. Role Overview The Governance Director – Client Account Management provides day to day oversight; guidance and strategic leadership to our client and the broader support team at IFDS and SS&C; through close collaboration with the Business Development Relationship Manager, the AMS team,



IT Departments; the Business Solutions and Planning team and C-Suite individuals to ensure the delivery of superior service commitments aligned with client goals. The incumbent will own the overall oversight of key initiatives and changes impacting the client, identifying risks and issues and will be responsible for the timely closure of all remediation actions. The Director will provide guidance and leadership, coaching and development to managers and employees to ensure that clients are supported with high quality solutions tailored to their business needs. Role Responsibilities Governance:
- Oversee a virtual support team consisting of both IFDS and SS&C; individuals dedicated to the overall successful delivery of changes.
- Build and maintain a governance practice consisting of key reporting and metrics tracking all initiatives/changes / issues
- identifying and addressing risks and issues to continuously enhance service, client relationships and improve operational efficiencies.
- Acts as an escalation point for the client re any key changes.
- Lead the identification and documentation of risks and controls across changes and initiatives (projects, service requests, incidents and adhoc initiatives such as proactive testing of complex functionality).
- Elevate the profile and product knowledge of clients by providing deep expertise in risk and controls in conjunction with virtual support team.




- Implement an internal/ external forum/s to meet regularly with the “virtual” support teams (and the client) to provide and discuss status of changes/issues and hold teams accountable to timely resolution and remediation actions.
- Ongoing assessment of venues / documentation and ensures all processes serve a key purpose and align with client and IFDS requirements. E.g. any “special client reporting” from CAMs – Vendor Scorecard; Usagereporting; Utilization reporting etc. Delivers to client (along with new findings/solutions etc)
- Ongoing review processes/operating model etc. to ensure “we evolve our processes and engagement” aligned with iA’s evolution in business growth and strategy
- Overseas the SLA adherence and smooth delivery of client requests, to ensure delivery is in accordance with client expectations
- Work directly with the client and internal teams to ensure clarity and organization of all changes and release/ delivery dates.
- Develop and maintain strong relationships with stakeholders, business partners to ensure effective collaboration and communication.
- Drive change management initiatives, guiding the team through evolving operational risk management standards and expectations.
- Foster a team workplace and culture that encourages productivity, innovation, process improvement, and professionalism. Account Management Service Delivery:
- Oversees day-to-day issue resolution and all critical reoccurring processes for clients, which includes planning and execution of the overall client service delivery experience in collaboration with all internal and external clients to oversee the delivery of superior customer service in alignment with the client’s strategic goals
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📌 Director - Governance & Client Account Management (Toronto)
🏢 IFDS Group
📍 Toronto