Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value. This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.

Key Responsibilities
- Help customers adopt and optimize complex Ashby technology
- Conduct tailored product trainings for varied audiences
- Explain advanced configurations, reports, and data workflows
- Manage proactive engagement across a broad customer portfolio
- Collaborate with Sales, Marketing,



Product, Support, and Operations

Requirements:
- At least two years of Customer Success experience in B2B SaaS
- Experience with technically complex products and integrations
- Ability to explain complex concepts in straightforward terms
- Strong prioritization across approximately 60 customers
- Detail-oriented approach to follow-up and CRM updates Use technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.

📌 B SaaS Customer Success Manager (Canada)
🏢 Ashby
📍 Canada