Director, Business Effectiveness
- Capital Markets# CIBC Careers — Current Opportunities## Director, Business Effectiveness
- Capital MarketsApply: Toronto, ON: Full time: Posted Today: End Date: November 13, 2026 (13 days left to apply): 2619783We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.comWhat you’ll be doing The goal of CIBC’s Capital Markets business is to be the premier client-focused Capital Markets based in Canada. To deliver on this, the Capital Markets arm of CIBC provides a wide range of credit, capital markets, investment banking, merchant banking and research products and services to government, institutional, corporate and retail clients in Canada and in key markets around the world. Within the Chief Administrative Office (CAO) team, reporting to the Managing Director, Business Effectiveness, the Director, Business Effectiveness will champion the management, improvement and execution of key business growth and governance processes as well as strategic initiative development and execution.*At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of in office and remote work) will be discussed at the time of your interview.*How you’ll succeed* AI Enablement – Develop and maintain a Capital Markets-wide prioritized pipeline of AI use cases including documenting requirements and benefits.



Work with a cross-functional team to size and prioritize use cases for delivery. Development of materials to provide regular updates to senior executive leadership on progress with AI infrastructure and business value realization.
* Development and execution of strategic initiatives – Lead and execute on key growth initiatives to drive business growth and operational excellence for CIBC Capital Markets. Identify opportunities for growth and improvement and collaborate with internal teams ensuring alignment with organizational goals and delivering measurable outcomes.
* Governance process support – Own and evolve governance frameworks that detail processes to oversee specific changes made by Front Office teams.
* Operational excellence – Analyze and enhance internal processes to ensure efficiency, cohesion, and alignment with organizational goals. Leverage data-driven insights to recommend improvements that drive impact. Lead initiatives to streamline operations, implement best practices, and ensure the division is well-positioned to adapt to changing business needs.
* Presentation, Committee and Executive Update Support – As required, set agendas and prepare presentations and written updates for senior executive stakeholders across Capital Markets, the Chief Administrative Office and the broader enterprise related to programs under this role’s leadership. Able to take initiative on the preparation of clear,



concise and compelling executive presentations.
* Creative Problem Solving – Demonstrated ability to thrive in ambiguity, understand business context quickly and connect the dots. Must be comfortable operating at a strategic level and also driving into detail as needed, and back. Continuous improvement is part of your DNA. Who you are* You can demonstrate experience. 10+ years of financial services industry-related experience, specifically within Capital Markets. You can demonstrate knowledge of capital markets functions, operations, and products. You have business management, business effectiveness, and/or project management experience.
* You have a degree. In Business, Commerce, and/or equivalent field.
* You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You are a problem solver, utilizing strong analytical skills, judgment and change implementation capabilities.
* Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You have strong communication and interpersonal skills in order to develop, manage and leverage relationships with employees at all levels in the organization, internal and/or external business partners.
* You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You are a self-starter, able to work independently and take ownership, with a results-oriented approach. You have the ability to multi-task and work under tight deadlines.
* You embrace and advocate for change. You continuously evolve your thinking and the way you work in orde

📌 Director, Business Effectiveness (Toronto)
🏢 CIBC
📍 Toronto