Lead Rimes’ North American client experience strategy in Toronto, strengthening executive relationships, service governance, and complex escalation management. As Head of Client Experience, you will own the regional client service framework and oversee senior client relationships. You will coordinate with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership. The purpose is to translate client needs into action while supporting retention, advocacy, and sustainable revenue growth. Develop consistent service standards, governance, and feedback management Oversee significant service issues and complex client escalations Report client trends, risks, priorities, and opportunities Bachelor’s degree or equivalent qualified experience Significant senior leadership experience in client-facing functions Experience in financial data, fintech, or capital markets Experience leading client activities across multiple regions Knowledge of complex B2B service environments Bring senior client leadership, commercial partnership, and service oversight to Rimes’ North American experience strategy in Toronto. #

📌 Head of Client Experience North America (Canada)
🏢 RIMES Technologies
📍 Canada