Drive property services across Durham Region by coaching teams, resolving issues and maintaining quality standards. This field-based role requires frequent travel to assigned sites.
FirstService Residential is seeking a Service Manager to lead Front Desk, Housekeeping and Superintendent associates across condominium properties. The work centers on associate support, staffing coverage, inspections, client communication and operational readiness. You will partner with Property Managers and internal teams to address service challenges and follow through on solutions.
Key Responsibilities:
- Lead, coach and support assigned service associates
- Coordinate scheduling, coverage and cross-training requirements
- Support recruitment, onboarding, performance management and retention
- Monitor service quality,
compliance and established procedures
- Respond to incidents, document concerns and escalate appropriately
Requirements:
- Three or more years of relevant leadership experience
- Experience supervising employees in service-oriented environments
- Ability to coach teams and navigate challenging conversations
- Organization, initiative, judgment and dependable follow-through
- Willingness to learn scheduling, payroll and quality systems
Use team leadership, staffing coordination and quality assurance expertise to support consistent condominium services throughout Durham Region.