Manage warranty claims, parts returns, and registrations while supporting customer communication and accurate service administration as a Service Writer.
The Service Writer coordinates warranty administration alongside work order processing, invoicing, and customer records. This position submits claims from start to finish for applicable brands and documents warranty parts returns. The work supports timely billing and effective Service Department operations.
Key Responsibilities:
- Submit warranty claims from start to finish
- Process warranty parts returns and shipping documentation
- Register warranties for applicable brands
- Close work orders with warranty adjustments and corrections
- Sell PPP products and complete required documentation
Requirements:
- Detail-oriented approach to warranty administration
- Organized management of multiple service priorities
- Customer-focused communication and payment follow-up
- Ability to maintain accurate system documentation
Bring organized warranty administration, documentation accuracy, and customer focus to Service Writer responsibilities across applicable brands.