Drive Indigo’s omni-business through sales analysis, customer advocacy, and effective technology use while leading a team on the sales floor.
This Customer Experience Manager oversees omni sales results and retail service execution. The role evaluates strategic priorities, sales goals, profitability targets, and process scorecards. It also identifies performance gaps, develops action plans, and helps customers shop through high-tech and high-touch solutions.
Key Responsibilities:
- Ensure strategic priorities and sales targets are achieved
- Create action plans from scorecard performance insights
- Advocate for customers in decision-making processes
- Champion technology that improves customer shopping
- Partner on visual merchandising assessments and insights
Requirements:
- Two to three years’ management experience in specialty retail
- College degree preferred or equivalent experience
- Adaptable schedule including evenings, weekends, and holidays
- Ability to work on the sales floor extensively
- French and English required for Quebec positions
Apply omni sales leadership, performance analysis, technology advocacy, and customer insight to Indigo’s retail experience.