Help customers resolve complex payroll questions about Dayforce Powerpay HCM through phone and email in a high-volume call center. Canadian payroll knowledge is desirable.

This Customer Support Technical Specialist II position focuses on quality customer care across multiple queues. You will listen to customer needs, demonstrate empathy, and clarify resolutions through ongoing education. The work includes decision-support software, computerized data entry, concise documentation, and customer interactions primarily by phone. Provided training can support Canadian payroll domain knowledge.

Key Responsibilities:

- Assist customers with complex payroll questions and inquiries
- Use decision-support software to respond to common questions
- Listen attentively and demonstrate empathy during customer interactions




- Ensure customers understand solutions and receive ongoing education
- Navigate applications and document actions concisely and promptly

Requirements:

- Two or more years of customer service experience
- Extensive customer service experience and results-oriented drive
- Analytical, reporting, problem-solving, and prioritization skills
- Very valuable oral and written English
- Patience, confidence, and people or culture sensitivity

Use payroll support, empathy, analytical thinking, and clear communication to deliver quality service for Dayforce Powerpay HCM customers.

📌 Payroll Support Customer Care Specialist (Toronto)
🏢 Dayforce
📍 Toronto