Warranty knowledge and exact service communication define this Audi Service Advisor role at Capilano Audi within Dilawri’s automotive group.

This Service Advisor position supports customers through maintenance and repair decisions while protecting accurate warranty processes. Dilawri is seeking someone with at least two years of automotive Service Advisor experience, strong organization, and clear customer communication. You will verify warranty coverage, obtain approvals, explain charges, review vehicle history, and recommend services based on time, mileage, and manufacturer guidance.

Key Responsibilities:

- Verify warranty coverage and secure appropriate approvals
- Recommend maintenance and additional services using vehicle history
- Obtain pre-authorizations, parts availability,



and customer payments
- Prepare and explain repair work and charges
- Provide finance with warranty expiration information

Requirements:

- Two or more years as an automotive Service Advisor
- Understanding of brand, maintenance, and warranty requirements
- Ability to address customer concerns and complaints
- Computer literacy and willingness to learn programs
- CDK or Dealer-FX experience considered an asset

Use warranty expertise, maintenance knowledge, and accurate explanations to guide Capilano Audi customers through automotive service decisions.

📌 Audi Service Consultant Warranty Specialist (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver