Service Cloud expertise anchors this senior chance at Collabria Financial, supporting case management, routing, reporting, and platform enhancements. English proficiency is required.

As a Salesforce and ITSM Platform Administrator and Developer, you will configure, develop, test, and deploy Salesforce solutions. You will support access, objects, rules, queues, flows, reports, dashboards, and production applications. The position also addresses incidents, change practices, integrations, and platform-related data issues.

Key Responsibilities:

- Administer and enhance Salesforce and Halo platforms
- Support Service Cloud case management and escalation processes
- Resolve production incidents and integration failures
- Execute approved changes, deployments, and post-production validation




- Coordinate complex incidents, upgrades, dependencies, and knowledge transfer

Requirements:

- Minimum six years in administration, development, or support
- Experience supporting production applications and resolving incidents
- Salesforce development using Flow, Apex, SOQL, and Lightning Web Components
- Advanced Service Cloud administration knowledge
- Advanced English proficiency for duties and work tools

Bring senior Salesforce development, Service Cloud administration, and production support experience to Collabria Financial.

📌 Senior Service Cloud Salesforce Developer (Aurora)
🏢 Desjardins
📍 Aurora