Build durable enterprise merchant partnerships at Revaly, combining trusted advising, business reviews, and proactive account risk management.

As Client Success Manager, you’ll own relationships from pre-launch through long-term partnership for mid-market and enterprise merchants. You’ll clarify success expectations, coach clients on platform best practices, and coordinate with Sales, Product, Product Marketing, and Client Support to strengthen the experience.

Key Responsibilities:

- Set expectations before merchant launches
- Build multi-threaded executive and cross-functional relationships
- Identify at-risk merchants and lead turnaround plans
- Coach clients on platform best practices
- Gather merchant feedback for Product roadmap improvements

Requirements:

- Three-plus years managing mid-market or enterprise accounts
- Experience running business reviews with senior stakeholders
- Experience managing at-risk accounts and recoveries
- Robust communication and relationship-building skills
- Comfort collaborating with technical and product teams

Use strategic account leadership and honest communication to help Revaly merchants realize lasting value from every payment.

📌 Enterprise Merchant Success Manager (Toronto)
🏢 Revaly
📍 Toronto