Turn customer feedback into actionable insight as CTC’s Associate Manager, guiding Medallia governance, reporting, and stakeholder adoption. Apply customer experience expertise across teams.

This position owns the Voice of Customer platform and program as its primary business owner. You will support customer experience platforms, program management, stakeholder relationships, and reporting across Dealers, Banners, Contact Centres, Corporate teams, and Store Operations. The role also partners with Customer Research, Privacy, IT/Data teams, and external vendors to advance platform effectiveness.

Key Responsibilities:

- Support reporting, analytics, text analytics, and feedback capabilities
- Partner with Customer Research to increase business value
- Lead onboarding, training, and stakeholder support activities




- Coordinate vendors and internal partners on roadmap priorities
- Drive improvements to listening, reporting, and feedback processes

Requirements:

- Degree or equivalent experience in Customer Experience, Research, Analytics, or Business
- Three to five-plus years in customer experience platforms or program management
- Required Medallia or comparable enterprise feedback platform experience
- Excellent communication, facilitation, and relationship-management skills
- Ability to balance operations, strategy, and continuous improvement

Use Medallia, customer insights, stakeholder management, and program leadership to advance CTC’s Voice of Customer capabilities.

📌 Customer Experience Program Manager Medallia (Toronto)
🏢 Canadian-Tire-Corporation,-Ltd.-1
📍 Toronto