Adjudicate complex disability claims with Wawanesa, applying policy interpretation, investigations, and explicit decisions in a hybrid work environment.
This Senior Disability Case Manager position supports Wawanesa’s growing Claims team across Group and Individual business. You will assess Short-Term Disability, Long-Term Disability, and Disability Income claims, including complex files and escalations. Success requires careful documentation, contract interpretation, and communication with internal and external stakeholders.
Key Responsibilities:
- Assess disability claims and render decisions within policy scope
- Conduct complex investigations on existing case files
- Review differing policy wordings for accurate decisions
- Communicate claim decisions verbally and in writing
- Maintain workload and claims adjudication records
Requirements:
- Three to five years of disability case management experience
- Excellent ability to interpret and apply contract wordings
- Strong deadline and time management capabilities
- Strong attention to detail and relevant information identification
- Customer service orientation with an empathetic approach
Bring advanced adjudication, policy interpretation, and detailed investigation skills to Wawanesa’s complex disability claims files.