Strategic customer success leadership at Workiva centers on executive advisory, enterprise adoption, and measurable ROI across named accounts.

This Lead Customer Success Manager serves as a trusted advisor to VPs, chief executives, management sponsors, and key stakeholders. You guide customers across the lifecycle, simplify complex solutions, and facilitate communication among internal and external teams. The position supports value realization through success plans, training, and customer advocacy.

Key Responsibilities:

- Serve as strategic advisor throughout the customer lifecycle
- Guide customers toward milestones using customer-facing Success Plans
- Enable maximum value from the Workiva Platform
- Advocate customer feedback to Sales, Services, Product, and Engineering




- Lead team improvements through quarterly objectives and example

Requirements:

- Six years of related customer-facing or revenue experience
- Undergraduate degree or equivalent combination of education and experience
- Deep commitment to customer success and value realization
- Ability to simplify complex problems and solutions
- Comfort delivering consultative recommendations to senior stakeholders

Bring strategic advisory, customer advocacy, and platform adoption expertise to Workiva’s highest value enterprise customer relationships.

📌 Strategic Enterprise Customer Success Lead (British Columbia)
🏢 Workiva Canada ULC
📍 British Columbia