Position Overview The Enterprise Financial Services Division (EFSD), within the Ministry of Public and Business Service Delivery and Procurement, is seeking an Intermediate Software Developer – CRM with strong hands-on experience in Oracle Siebel CRM development, configuration, integration, and testing. The successful candidate will translate technical system specifications into functional, reliable, and thoroughly tested CRM applications. The role requires substantial experience with Siebel IP18 or later, Siebel Open UI, Siebel Tools, and integrations with Adobe Experience Manager (AEM) and J2EE technologies. The resource will also contribute to report development and testing using OBIEE and Power BI, working closely with functional and technical teams in a collaborative, deadline-driven environment. This position requires the resource to work onsite five days per week, Monday to Friday, during standard

working hours
of 8:00 AM to 5:00 PM, excluding lunch breaks.

Key Responsibilities

- Translate technical system specifications into working, tested Oracle Siebel CRM applications.
- Develop detailed programming specifications, write and generate code, compile data-driven programs, and conduct unit testing.
- Configure, develop, maintain, integrate, and test Oracle Siebel CRM applications, particularly Siebel IP18 or later.
- Perform Oracle Siebel CRM testing, troubleshoot defects, investigate technical issues, and implement effective resolutions.
- Develop and test Siebel integrations with Adobe AEM, J2EE, and related technologies.
- Work with Siebel Tools Software, edit Siebel Web Templates, and implement Siebel Open UI-specific classes and methods.
- Apply Siebel Open UI concepts, including Presentation Models (PM), Physical Renderers (PR), manifest files, and mapping files.
- Develop, enhance, and test reports using OBIEE and Power BI.
- Develop and maintain web-based components using HTML5, CSS, jQuery, and JavaScript.
- Participate in the software development life cycle (SDLC), including application design, coding, testing, debugging, documentation, deployment, and maintenance.
- Collaborate with functional teams, technical specialists, business stakeholders, and subject matter experts to gather and document requirements.
- Apply structured development methodologies, established design patterns, and sound application design principles.
- Work with relational and hierarchical databases, query languages, communications protocols, middleware, and gateways as required.
- Review, analyze, modify, test, and debug product installation scripts where applicable.
- Provide post-implementation support and resolve technical issues arising during application use and operation.
- Participate in design walkthroughs, communicate technical solutions, and prepare user and system documentation.
- Follow applicable Information Management principles, accessibility requirements, including AODA, and relevant government standards.




- Deliver high-quality work within aggressive timelines while adapting to changing technical and business requirements. Mandatory Skills and Experience 1. Siebel Development Skills – 40% Candidates must demonstrate the following:
- Oracle Siebel CRM testing experience is mandatory.
- Minimum 5 years of experience in Siebel technical configuration, development, and integration.
- Minimum 3 years of development and testing experience integrating Siebel with Adobe AEM, J2EE, and related technologies.
- Hands-on experience with Siebel IP18 or later versions, specifically configuration, development, and testing.
- Experience using Siebel Tools Software.
- Experience editing and customizing Siebel Web Templates.
- Experience using Siebel Open UI-specific classes and methods.
- Working knowledge of Siebel Open UI concepts, including Presentation Models (PM), Physical Renderers (PR), manifest files, and mapping files. 2. Report Development Skills – 35% Candidates must demonstrate experience in the following areas:
- HTML5 development.
- Cascading Style Sheets (CSS).
- jQuery.
- JavaScript.
- OBIEE report development and testing.
- Power BI report development and testing. 3. Communication, Collaboration and Problem-Solving Skills – 20% Candidates must demonstrate:
- Strong written and verbal communication skills.
- Ability to develop and present new ideas and conceptualize innovative approaches and solutions.
- Excellent interpersonal skills and demonstrated ability to work effectively with others in teams.
- Demonstrated ability to collaborate with both functional and technical teams.
- Demonstrated ability to contribute effectively within large project teams and work closely with individual team members.
- Strong analytical skills and a systematic approach to problem-solving.
- Ability to work under pressure, manage aggressive timelines, and adapt to changing priorities.
- Ability to diagnose and resolve complex technical problems using sound analytical and troubleshooting skills. 4. Public Sector Experience – 5% Public sector experience is considered an asset. Relevant experience may include:
- Oracle Siebel Public Sector CRM.
- Contracts and Lead Management.
- Partner Management and Public Sector Partner Portal.
- Campaign Management and Marketing.
- Resource Manager.
- Public Sector eService.
- Transfer Payments.
- Previous experience supporting the Ontario Public Service (OPS) or other public sector organizations. Desirable Qualifications The following qualifications will be considered assets:




- Experience with Siebel test automation.
- Experience with Oracle Siebel public sector modules and associated business processes.
- Experience with Transfer Payments.
- Prior OPS or public sector project experience.
- Knowledge of rapid application development (RAD) methodologies.
- Knowledge of Information Management principles, concepts, policies, and practices.
- Experience with middleware and gateway technologies.
- Experience reviewing and modifying installation scripts, including encoding, testing, and debugging.
- Experience providing post-implementation support and technical issue resolution.
- Experience conducting design walkthroughs with project teams.
- Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and related standards.
- Experience preparing user guides, technical documentation, and system documentation. Requirements General Technical Competencies The ideal candidate should also possess:
- Experience in programming, systems analysis, and specialized software package support.
- Familiarity with structured methodologies for application design, development, implementation, and maintenance.
- Experience designing, coding, testing, debugging, and documenting applications.
- Experience with object-oriented and/or third-generation programming languages.
- Experience with relational and hierarchical database technologies and information retrieval using query languages.
- Knowledge of communications protocols, application deployment, design patterns, and troubleshooting.
- Ability to elicit, analyze, and document information from diverse business stakeholders and subject matter experts.
- Robust decision-making, analytical, interpersonal, and communication skills.
- A proven track record of teamwork, accountability, and meeting project deadlines. Work Arrangement and Submission Requirements
- Work arrangement: 100% onsite, five days per week.
- Work

location:
Designated Ontario Public Service office in Toronto.
-

Working hours
Monday to Friday, 8:00 AM–5:00 PM, excluding lunch breaks.
- Security clearance: Not required.
- Submission deadline: October 30, 2026, at 12:00 PM EST. Ideal Candidate Profile The ideal candidate is an intermediate-level CRM developer with at least five years of Siebel technical configuration, development, and integration experience, including at least three years working on Siebel integrations with Adobe AEM, J2EE, and related technologies. The candidate must have hands-on experience testing Oracle Siebel CRM and working with Siebel IP18 or later. Strong knowledge of Siebel Open UI, Siebel Tools, web technologies, and report development using OBIEE and Power BI is essential. Candidates must also demonstrate excellent communication, teamwork, analytical thinking, and problem-solving capabilities. Experience with OPS or public sector CRM implementations and Transfer Payments will strengthen a candidate's profile.

📌 Software Developer – CRM (Toronto)
🏢 Joblinxsapp
📍 Toronto