Join our Inside Sales Team Now hiring a Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.

Position overview

To succeed in this role, you will have a passion for delivering exceptional hearing health to HearCANADA's clients. You are sales-minded, with the ability to discuss product promotions and hearing care appointment options with a wide variety of clients across Canada. There is no cold calling required in this role, so we expect our Inside Sales Specialists to utilize existing leads to grow our client base by depicting HearCANADA's clinics as their destination of choice for top-tier hearing care.

Core hours

11:00 am – 7:00 pm EST, Monday to Friday with some infrequent Saturday hours (approximately one or two per quarter) and some infrequent adjustment of hours to cover for colleagues (notice provided)

What we offer you

Compensation: $23.00- $25.00 per hour based on experience plus quarterly bonus entitlement

Employer-funded health, dental, and vision benefits (starting on day one) with additional healthcare spending account

RRSP program + employer matching

Generous time off policies including attractive paid vacation programs, 7 paid personal days per year, + 1 paid volunteer day per year

Education assistance program, LinkedIn learning access, + mentorship + professional development opportunities

What you will do

Support sales targets by contacting prospective clients (warm leads) to book an appointment with a hearing care qualified in one of our many clinics across Canada

Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments

Meet and exceed daily Key Performance Indicators (KPIs)



and overall targets while ensuring each interaction is consistent with standards of HearCANADA

Participate in daily/weekly team meetings to share feedback and practice sales skills

Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)

Communicate and work effectively with clinic teams to maximize booking schedules

What we are looking for

1+ years experience in inside sales or high-volume appointment scheduling

Health industry experience is considered an asset

Able to exercise empathy, and lead the conversation to obtain client bookings with individuals experiencing hearing loss

Effective communication in the English language, both verbally and in writing

Bilingualism in French would be considered a definite asset

Highly motivated and goal-driven to exceed KPIs

Prior experience with CRM systems, and willing to learn new software and tools

Strong integrity, professionalism, and work ethic

Ability to work independently

Showcases our values of innovation, passion for positive impact and working as a team to go above and beyond

Availability to work the schedule depicted within the job posting on an ongoing basis with some Saturday coverage as required

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [email protected].

📌 Remote Appointment Setter (Canada)
🏢 Spade Recruiting
📍 Canada