Convert travel inquiries into bookings as a Senior Customer Advocate using phone, chat, email, and social communication skills.
At Boldr, you will support prospective and existing customers across adventure experiences. This senior role combines customer advocacy, sales execution, and support enablement. You will provide empathetic, accurate assistance while coordinating with local hosts and internal teams.
Key Responsibilities:
- Answer adventure queries across phone, chat, social media, and email
- Convert inquiries into bookings and answer pre-departure questions
- Manage pre-booking and post-booking customer questions
- Coordinate existing bookings with local hosts worldwide
- Track, prioritize, and escalate customer issues
Requirements:
- Two to three plus years of customer service experience
- Travel, hospitality, adventure tourism, or service-driven experience
- Sales-related support experience in high-volume environments
- Excellent written and verbal communication skills
- Work from home and CRM experience, including HubSpot or Intercom
Bring travel knowledge, customer advocacy, conversion expertise, and empathy to Boldr’s booking support team.