iA Financial Group is seeking a Workforce Planning Analyst in Canada (Quebec) to plan staffing, analyze capacity, and optimize scheduling. The role requires collaboration with operations, analytics, and project teams, with a focus on improving service levels and efficiency.
The position supports a hybrid work model and French-language interaction within a French-speaking team. You will leverage Genesys WFM and Power BI to develop dashboards, report variances, and advise leadership on capacity
📌 Strategic Workforce Planner | Hybrid (Quebec City)
🏢 iA Financial Group
📍 Quebec City
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