Support shelter clients overnight in Nanaimo with frontline care, safety monitoring, crisis response, and accurate documentation at The Salvation Army.

The full-time Shelter Worker serves at Nanaimo New Hope Centre, supporting people experiencing homelessness. You will welcome clients, monitor access, assess immediate needs, and maintain a respectful environment. The work includes client records, safety procedures, conflict de-escalation, medication management, and collaboration with staff.

Key Responsibilities:

- Receive clients and visitors while monitoring facility access
- Assess immediate needs and potential safety concerns
- Complete logbooks, incident reports, and client data entry
- Respond to conflicts and de-escalate tense situations




- Conduct bed checks, room searches, and property inspections

Requirements:

- High school graduation or equivalent required
- Six months’ related mental health or addictions experience
- Frontline social service experience
- Knowledge of homelessness, poverty, addiction, and barriers
- Robust confidentiality, communication, judgment, and computer skills

Apply your shelter operations, crisis response, documentation, and client-support skills during overnight service at Nanaimo New Hope Centre.

📌 Overnight Shelter Support Worker (Nanaimo)
🏢 The Salvation Army International
📍 Nanaimo