Support Actionstep users through live chat, email, and screensharing while serving Pacific and Mountain time zone business hours.
As a Customer Support Analyst, you will provide first-contact service for Actionstep’s in-house CRM platform. The role manages tickets, investigates customer issues, and shares product knowledge. You will collaborate with Support, Customer, and development teams to resolve enquiries effectively.
Key Responsibilities:
- Manage ticket queues with competing priorities
- Investigate issues through calls, screenshares, chats, and emails
- Resolve customer enquiries efficiently and accurately
- Escalate tickets with relevant information
- Provide regular updates on active issues
Requirements:
- Minimum three years of customer-facing support experience
- Experience supporting SaaS technology platforms
- Level 1 and Level 2 support experience
- Solid written, oral, and presentation skills
- Availability during Pacific and Mountain business hours
Bring customer service, technical investigation, and ticket management skills to Actionstep’s globally distributed support team.