Job Overview

We are seeking a Field Service Technical Specialist for our Microbial Solutions division. This is a remote position that will be located in Toronto, Ontario Canada.

In this role, primary responsibilities include:

- Provide customer-facing technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments on site at customer locations.
- Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
- Provide technical assistance and problem resolution to customers via telephone, email, or in office communication.
- Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
- Assisting field sales personnel in product demonstrations, new customer training, and product validations.
- Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
- Responsible for resolving client testing laboratory instrument service issues.

We are looking for the following minimum qualifications for this role:

- Degree in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field.
- 2+ years of related experience (technical, laboratory or research).
- Ability to work from a home-based office.
- Frequent travel, sometimes with short notice.

The annual pay range for this position is $58,000.00-$74,000.00.



Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, location and any collective agreements, if applicable. Remote candidates should be aware that the relevant pay range varies based on country and location.

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development.



Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.

- Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

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