Job Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

About the Job

Type: Full-time/Permanent

Wage: $48000-$52000

Shifts: Monday- Friday and Sunday – Thursday: 3pm-11:30pm

Location: Woodstock, Ontario

Why Ryder?

- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Perks including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

Essential Functions





- Provide customer service support to driver and client representatives in a transportation environment.
- Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
- Sequence and plan daily routing and all related activities.
- Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
- Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
- Ensure that emergency orders are delivered within expected timeframes.
- Review Web TM to ensure stops are completed efficiently.
- Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;
- Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
- Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
- Identify opportunities to improve operations and make suggestions.

Additional Responsibilities





- Performs other duties as assigned.

Skills and Abilities

- Strong verbal and written communication skills
- Bilingual (For Quebec locations only)
- Ability to build strong customer relationships
- Strong planning and organizational skills
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Possesses a high degree of initiative
- Detailed oriented with excellent follow-up practices
- Performs work independently with minimal supervision
- Ability to work independently and as a member of a team

Qualifications

- College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
- One (1) year or more in a similar position required

Travel: None

DOT Regulated: No

Job Category: Customer Service

This posting is for an existing vacancy.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

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