About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.

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Overview

The Operations Coordinator manages the end-to-end order lifecycle for assigned retail accounts (Walmart, Amazon, Costco, Best Buy, Target, etc.), from purchase order receipt through shipment confirmation and invoicing. This role supports accurate, timely, and compliant fulfillment while protecting fill rate, on-time delivery, and the customer experience.

The coordinator combines hands-on order processing with inventory analysis, exception resolution, and cross-functional coordination. Working closely with Sales, Demand Planning, Finance, Logistics, IT, third-party logistics providers (3PLs), carriers,



and retail partners, the coordinator resolves issues that could delay shipments, create deductions, or affect revenue.

The role requires independent judgment within established business guidelines, clear escalation of risks, and continuous improvement through effective use of systems, reporting, automation, and AI-assisted tools.

Responsibilities

Order Management and Account Ownership

- Manage assigned retail accounts or order streams from purchase order receipt through order entry, inventory reservation, warehouse release, shipment confirmation, and invoicing.
- Validate order details, including pricing, item setup, quantities, inventory availability, shipping requirements, and customer delivery windows.
- Process EDI and non-EDI orders, including replenishment, promotional, event, display, direct-to-store, prepaid, and direct import orders, as applicable.
- Reconcile incoming orders and system transactions to identify missing, rejected, duplicated, or incomplete records.
- Maintain accurate order statuses, shipping details, and cancellation reason codes across internal systems and retailer platforms.
- Provide backup coverage and complete explicit handovers to maintain service continuity.

Inventory Analysis and Fulfillment Planning

- Review available inventory, allocations, inbound shipments,



and warehouse transfers against customer demand and shipping deadlines.
- Identify shortages and recommend transfers, alternate shipping locations, revised shipment timing, partial shipments, or cancellations.
- Coordinate with Demand Planning and Logistics to resolve allocation constraints and inventory availability issues.
- Obtain Sales direction when limited inventory requires prioritization across customers, promotions, or order streams.
- Execute approved fulfillment decisions and document the reasons for shortages, partial shipments, and cancellations.

Cross-Functional Issue Resolution

- Investigate and resolve pricing discrepancies, item setup issues, order holds, missing routing instructions, and system errors.
- Coordinate pricing corrections with Sales, inventory decisions with Demand Planning, hold releases with Finance, and system fixes with IT.
- Track outstanding issues through resolution, communicating business impact, required actions, owners, and deadlines.
- Escalate risks promptly when decisions or corrective actions fall outside established authority.
- Maintain responsive, professional communication with retailers and internal stakeholders.

Routing, Transportation, and Warehouse Coordination

- Submit routing requests through EDI or retailer portals and process carrier assignments, load details, and shipping instructions.
- Prepare or validate routing files, shipping labels, bills of lading, and other required documentation.
- Coordinate warehouse order releases, shipment readiness, carrier appointments, and pickup requirements.
- Monitor warehouse receipt and processing of order transmissions and investigate mi

📌 Coordonnateur(trice) des opérations, gestion des commandes (Montreal)
🏢 SharkNinja
📍 Montreal