Use bilingual communication and collections expertise to support BMO customers through payment strategies, account reviews, and responsive service.
This Bilingual Consumer Collections Specialist reviews delinquent, high risk, and written-off accounts for collection opportunities. The work combines customer advising, transaction processing, and loss mitigation. You will analyze account information, manage escalated requests, and support collections teams through coaching, reporting, and process improvements.
Key Responsibilities:
- Review accounts and assess probability of collection
- Advise customers on payment and collections strategies
- Execute loss mitigation processes for high risk accounts
- Handle incoming calls and complex customer requests
- Prepare reports, dashboards, and recommendations
Requirements:
- Three to five years of relevant experience
- Post-secondary degree or equivalent education and experience
- Knowledge of Consumer Collections laws and regulations
- Robust communication, collaboration, and analytical skills
- Knowledge of BMO products and services
Bring bilingual customer service, negotiation, and collections knowledge to help BMO resolve accounts and protect customer relationships.