Greet all visitors to Reception in a helpful, polite and efficient manner. Register attendance for appointment using EPR, ensuring the patients demographic details are correct. Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality. Liaise closely with the nursing staff to support the smooth running of the reception service Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required). Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost. Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNAs appropriately. Arrange return transport for patients attending appointments when requested to do so. Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines.



Take pride and responsibility for the Reception area, ensuring it is always clean and tidy. Be able to communicate effectively using good verbal and written skills. Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills. Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision. Participate as required in the training of new team members. Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a adaptable approach to work. Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

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