Description

The English Language Program within Continuing Education is currently seeking a Full-time Limited Term ESL Student Support for approximately 12 months.

Reporting to the Manager, Customer Service and Operations, the position is responsible for planning and executing student excursions and providing customer and clerical support for high quality, revenue-producing ESL programs and courses.

Summary of Key Responsibilities (job functions include but are not limited to):

Socio-Cultural Support

- The ESL Student Support is responsible for the planning and delivery of a variety of socio-cultural events and recreational activities that foster community building, cultural familiarization and target language use.
- Enhance students' study abroad experience by identifying, organizing, and evaluating activities and destinations that reflect student interests, promote an inclusive and positive learning environment, support intercultural engagement, and align with program budgets and operational requirements.
- Book facilities, vendors, accommodations and transportations and processes payments for services required for the socio-cultural program.
- Leads 35-50% of annual day/weekend excursions, overnight trips and evening activities.
- Assist with the overall supervision, direction and guidance of casual and student staff.
- Prepare student support materials such as itineraries, activity sheets and information packs.
- Promote planned socio-cultural events and activities and encourage student participation.
- Administer, collect, and maintain photo and activity waivers from all participants.
- Handle payments, invoices, and expense reports for activity expenditures.




- Following established policy and using sound judgment ensure that safety standards are maintained during ESL Program events and activities.

Student Registration Support

- Provide information & assistance on course and program selection, registration, program requirements, refunds and transfers, and scheduling.
- Process admission applications, course registrations, transfers/withdrawals, and fee transactions.
- Inform prospective students of the educational programs and services of the English Language Program, Continuing Education, and the University.
- Makes appropriate referrals to University services and departments in order to link students with the most appropriate departments for their needs and goals.

Administrative & Course Support

- Maintain student and instructor records using Excel database and the UCCE Registration System (Destiny One)
- Assists with ELP student orientations and intake day duties.
- Prepare marketing and promotional materials.
- Maintains inventory of office and instructional supplies, materials and equipment.
- Provides clerical support to the Director, International and the ELP managers.
- Assists with creating and collecting data for socio-cultural activity surveys.
- Assists with administering student satisfaction surveys.




- Ensures that financial transactions are processed in accordance with University policy and procedures.

Qualifications / Requirements:

- Completion of a level of education equal to a certificate, diploma in a related fields such as business administration, tourism, hospitality, or an equivalent combination of education and experience.
- Minimum of 1 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
- Minimum of 1 year work experience in planning and executing excursions. Experience facilitating large overnight trips would be preferred.
- Ability to work on some weekends and evenings, including overnight trips.
- Must be comfortable leading large group of students in various excursion locations including but not limited to mountains, ski hills and marine environment (lake, river).
- Ability to perform outdoor activities such as hiking and skiing.
- Ability to communicate confidently and effectively with large audiences both in and outside of classroom setting. Responsibilities include delivering information without amplification during excursions, presenting to groups, facilitating events, and serving as MC for graduation and other program events.Ability to engage effectively with students from diverse cultural backgrounds in a variety of social settings, fostering an inclusive and welcoming environment.
- Ability to respond effectively in emergency situations.
- First aid training would be an asset.
- Knowledge of local and provincial tourism spots would be an asset.
- Ability to be versatile and problem solve independently.
- Oral and writt

📌 ESL Student Support, UCalgary Continuing Education (Calgary)
🏢 University of Calgary
📍 Calgary