Manage disability claims from RWAM’s Elmira head office, using critical thinking and communication to guide fair entitlement decisions. Support employees through medical absences.
RWAM seeks a Disability Claims Manager to proactively manage disability claims and assess employee recovery and return to work. The position requires compassionate communication, medical information analysis, and informed judgment. You will work with Rehabilitation Specialists, employers, insurance carriers, and medical practitioners as needed.
Key Responsibilities:
- Determine benefits available through employer disability plans
- Review medical information for STD and LTD entitlement
- Develop recovery and return-to-work plans with specialists
- Conduct phone interviews about absence details
- Coordinate independent medical examinations when required
Requirements:
- Solid communication and active listening skills
- Ability to navigate difficult situations and conversations
- Ability to assess complex claims and contractual language
- Post-secondary degree, healthcare background, or related experience
- French language is an asset
Apply critical judgment, medical analysis, and compassionate communication while managing disability claims and supporting employee recovery at RWAM.