Lead Burberry’s selling floor with customer service expertise, sales coaching, and daily supervision that supports memorable client experiences.

This retail sales supervisor guides associates while supporting Burberry Experience standards and sales goal attainment. The work combines customer flow management, real-time coaching, and partnership across sales, specialist, stock, and operations teams. Success includes stronger selling skills, performance development, and retail scorecard KPI improvement.

Key Responsibilities:

- Supervise and motivate sales associates on the selling floor
- Coach selling skills and support sales goals and KPIs
- Manage customer flow and maintain service standards
- Resolve difficult customer issues and escalate when necessary
- Support opening, closing, POS, and store security procedures

Requirements:

- One to two years of retail sales supervisory experience
- Advanced knowledge of POS systems
- Experience with Apple mobile devices
- Comfort using digital tools
- Understanding of company policies and operating procedures

Apply retail supervision, performance coaching, and POS expertise to deliver the Burberry Experience and improve store KPIs.

📌 Burberry Retail Service Supervisor (Toronto)
🏢 BROBSTON GROUP
📍 Toronto