Lead thorough home warranty inspections for Brookfield Residential homeowners in Calgary or Edmonton. Bring diagnostic expertise and strong interpersonal communication.
As a Customer Care Technician, you will inspect and evaluate homeowner warranty concerns throughout the service journey. Responsibilities include scheduled orientations, two, twelve, and eighteen-month reviews, additional inspections, and emergency service rotation. You will apply Recent Home Warranty Workmanship and Materials Performance Guidelines while coordinating trades and documentation.
Key Responsibilities:
- Perform scheduled homeowner orientations and warranty reviews
- Use diagnostic tools to resolve complex home issues
- Apply warranty guidelines when determining warrantable items
- Coordinate walkthrough schedules and work order instructions
- Assess and mitigate field-level safety hazards
Requirements:
- Five years residential construction or renovation experience
- Progressive customer service experience
- Strong verbal and written communication skills
- Proficient computer skills
- Ability to prioritize multiple competing priorities
Apply residential construction knowledge, diagnostic processes, and warranty expertise while guiding homeowners through inspections and service outcomes.