As 2P Order Operations Consultant you'll help support and improve programs that shape the customer experience after purchase. You'll bring an analytical mindset, strong problem-solving skills, and a collaborative approach to identify opportunities and help drive meaningful improvements.

Daily Operations & Inbox Management

- Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns.
- Triage incoming requests; gather required details; investigate order status; and coordinate timely resolution.
- Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed.
- Resolve individual order and vendor issues where possible, escalating complex or recurring concerns to the Associate Manager with clear context and recommended next steps.

Vendor & Order Operations and Insights Support

- Vendor & Order Operations and Insights Support day-to-day vendor management, DSCO execution, vendor follow-ups, and operational issue resolution across purchase orders, inventory updates, acknowledgements, ASNs, cancellations, and other dropship execution gaps.
- Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers.
- Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders.
- Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement.

Qualifications

- 2-4 years of experience in eCommerce operations,



vendor operations, marketplace, dropship, supply chain, customer support operations, or a related field.
- Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations.
- Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.
- Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and elevate appropriately when broader support is required.
- Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking.

What’s In It for You

Experience working across three iconic Canadian retail brands - Canadian Tire, Sport Chek, and Mark's - with exposure to different operating models, vendors, and customer experiences. Be part of the action on a high-visibility growth initiative as the 2P program expands and capabilities continue to evolve. Join a growth-mindset team that actively leverages AI, automation, reporting, and practical tools to continuously improve how work gets done and better support team members in their day-to-day roles. A role with meaningful impact on customer experience, sales, website experience, and a positive vendor experience across the 2P program.

Benefits and Compensation





- Comprehensive benefits and retirement programs
- Performance incentives
- Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 - $88,000.00.

Our typical hiring range is between $53,000.00 and $65,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 owned brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in recent technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better t

📌 2P Order Operations Consultant (Front of Yonge)
🏢 Canadian Tire Corporation
📍 Front of Yonge