Airbnb is seeking a Claims Experience Expert to join the AirCover team in Canada. You will coordinate and resolve host and guest claims, delivering high-touch personalized support while safeguarding the brand from fraud.
The role requires solid problem-solving, empathy, and the ability to communicate clearly in both English and French, with 5+ years in fintech or customer experience. Work is a regular 5-day, 40-hour week with some travel as needed, and you will collaborate across teams to