Client Services Facilitator - Access & Flow

Category Access and Flow

Req Number ACC-26-00007

Open Date 10/27/2026

Number of Openings 2

Department Appointment Services

Work type Regular Full-time

Salary band Band C ($28.89 - $36.10/hr)

FTE 1.0

Posting Close Date 11/09/2026

Description

Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. At Holland Bloorview, every role helps to create meaningful and healthy futures for children, youth and families. As a top 40 Canadian research hospital fully affiliated with the University of Toronto, we bring together care, research, education and innovation to support more than 9,000 families each year.

Our teams partner with clients and families to deliver exceptional, inclusive and responsive care. Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada – an unprecedented achievement in safety that reflects our commitment to excellence and continuous improvement.

When you join Holland Bloorview, you become part of an inspiring, innovative and collaborative environment where your work makes an impact. Recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers, we offer competitive compensation and benefits, along with programs that support ongoing learning, professional growth and well-being. To learn more about the advantages of a career at Holland Bloorview, click here .

We’re daring to create a world where all youth and children belong. Join us

Summary

The Client Service Facilitator is a member of the Appointment Services team.



This team is responsible for registration and referral management/appointment scheduling which includes processing referrals, scheduling clinical appointments, registering clients and maintaining accurate health records.

This posting is hiring for two positions - a regular full-time position and a contract/temporary full-timeposition.

Key Responsibilities:

These responsibilities are reflective of the job functions of the entire team. Individuals on the team typically will be trained in all functions but have a primary responsibility from within the sub functions below. This is an on-site role.

Referral Management:

- Review and process internal and external referrals for completeness – point where referrals are received and acknowledgement of request for services.
- Enter referral data / waitlist information into Meditech Information System
- Oversee and monitor referral process from receipt of referral to first booked appointment. This includes but not limited to:
- Obtaining additional information required to supplement referrals for decision making. Supports addressing questions or additional documentation required by the physician/MRP or clinical team
- Preparing referrals for review by identified clinical teams to support decision-making on acceptance of decline




- Responds to clients/families/referring provider inquires related to the status of referrals or appointments

- Send out acknowledgement letters to parents/clients/guardians and referring physicians

Registration:

- Greet, register and provide directions to clients attending on-site appointments
- Register clients attending after hours or off-site appointments
- Verify and update client information in the electronic record

Scheduling:

- Schedule new, cancelled, rebooked and follow up appointments in Meditech Information System
- Respond to all inquiries related to client appointments, both in person and on the telephone
- Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments
- Prepare acceptance letters/ information packages for parents/clients/guardians

In addition:

- Conduct quality assurance audits
- Participate in quality improvement initiatives, support the maintenance of a protected and healthy work environment and advance a culture of client/patient safety through work and daily practices
- Other duties as assigned
- All practices are aligned with organizational policies and procedures
- Strict adherence to personal Health Information protection Act (PHIPA)

Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g. 8:30-4:30pm].

Qualifications

- Community College diploma
- Medical Office Administration preferred
- Previous Meditech software scheduling experience an asset
- Minimum two years administrative or scheduling experience in a health care

📌 Client Services Facilitator (Toronto)
🏢 Holland Bloorview Kids Rehabilitation Hospital
📍 Toronto