Manage medical device complaints for Fresenius Medical Care Canada using complaint systems, bilingual communication, and regulated quality processes.

This Quality Complaints Specialist completes timely complaint-handling activities for products marketed in Canada. The position supports customer service standards, regulatory requirements, and quality management programs. Responsibilities include complaint logging, investigation follow-up, sample coordination, reporting, and procedure maintenance.

Key Responsibilities:

- Log complaints in manufacturers' electronic complaint management systems
- Maintain local complaint logs and investigation records
- Request information from customers supporting complaint investigations
- Follow up with vendors on investigation status




- Coordinate complaint sample returns, inspections, and shipments

Requirements:

- University science degree preferred; practical college experience considered
- Three to five years' similar regulated-setting experience
- Proficiency with Microsoft Office tools
- Excellent written and verbal communication skills
- French and English bilingual capability

Apply complaint-handling expertise, investigation coordination, and bilingual communication to support Fresenius Medical Care Canada's product quality.

📌 Medical Device Complaint Specialist (Richmond Hill)
🏢 Fresenius Medical Care
📍 Richmond Hill