Lead exceptional pet parent service at PetSmart through customer communication, associate guidance, and accurate retail operations. Full time availability is required.

The Retail Customer Service Lead, also called Experience Lead, supports PetSmart’s vision, mission, values, and strategy. This customer-focused leader guides associates, supports store services, and drives loyalty, promotions, and positive interactions throughout the store. The position also helps uphold safety, cleanliness, merchandising, and engagement standards.

Key Responsibilities:

- Lead associates while acting as Leader on Duty
- Train, onboard, mentor, coach, and provide performance feedback
- Respond to pet parent concerns across service channels
- Coordinate adoption,



veterinary partnership, and Shot Clinic events
- Maintain safety, cleanliness, merchandising, and store standards

Requirements:

- Two or more years of customer-focused retail experience
- Leadership experience preferred
- Full-time flexibility for evenings, weekends, and holidays
- Proficiency with computer applications
- Strong communication, organization, and composure under pressure

Bring retail leadership, pet parent service, communication, and operational focus to PetSmart’s Experience Lead team.

📌 PetSmart Retail Customer Service Lead (Timmins)
🏢 PetSmart
📍 Timmins