Position Responsibilities

Learn to assess and classify life insurance risks with guidance from experienced underwriters, following Manulife’s underwriting philosophy, guidelines, and standards. Review medical, financial, occupational, avocational, travel, and lifestyle information, building your understanding of how these factors affect risk. Use critical thinking to identify missing or unclear information, ask thoughtful questions, and document your findings and rationale for review. Organize your case workload with support, developing the ability to balance thorough reviews with quality, productivity, and service expectations. Develop clear, professional communication skills to explain requirements and support communication of underwriting decisions with guidance. Build positive working relationships, follow up on your cases, and seek support when questions or service concerns arise. Follow applicable legislation, consumer regulations, privacy requirements, and disclosure standards. Participate actively in training, apply feedback, and share questions and ideas that support learning, teamwork, and better ways of working.

Required Qualifications

A genuine interest in life insurance underwriting and enthusiasm for building new knowledge and skills. Critical-thinking

skills:
the ability to look beyond the surface, connect information, and consider why something matters. Curiosity and a willingness to ask thoughtful questions, clarify your understanding, and seek guidance rather than make assumptions. An eagerness to learn medical terminology, financial concepts, and the other factors involved in assessing life insurance risk. Analytical and problem-solving skills, with attention to detail when reviewing information and identifying gaps or inconsistencies.



Openness to feedback and the ability to apply what you learn to new situations. Clear written and verbal communication, strong listening skills, and a willingness to explain your thinking. A customer-service mindset and the ability to build credibility and positive relationships with advisors and internal partners. Strong organization, attention to detail, and ownership of priorities and turnaround times. Comfort using digital tools, including Microsoft Word, Excel, and internet-based applications, and a willingness to learn underwriting systems and new business processes. Adaptability, a collaborative approach, and a commitment to taking an active role in your learning and development. The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.

Preferred Qualifications

Previous exposure to insurance, underwriting, or a related customer-service or administrative role. Enrollment in or completion of LOMA, ALU, or other insurance-related courses. A university or college degree in a related discipline. Medical education, training, or experience. Participation in industry meetings, seminars, or conferences.

Career Growth

Through training, case exposure, guidance from experienced underwriters, and regular feedback, you’ll build a foundation in risk assessment, develop your judgment,



and gain confidence in explaining your thinking and managing cases. As your knowledge and confidence grow, you’ll work toward greater independence and readiness for an Intermediate Life Underwriter role. Development will focus on applying what you learn, sound reasoning, case quality, clear communication, and knowing when to seek guidance. Progression will depend on demonstrated readiness and business needs, rather than time in role alone.

What Matters to You

Putting customers first by listening, engaging, and acting for their benefit. Learning continuously and finding better ways to work. Taking ownership and achieving results together. Acting with integrity, doing what is right, and speaking up. Supporting a diverse, inclusive, and respectful workplace.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more

about us
, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Prospect Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and program

📌 Junior Bilingual Underwriter (Quebec City)
🏢 Manulife/John Hancock
📍 Quebec City