Deliver standout customer service at Crunch Fitness while supporting member accounts, sales leads, and a welcoming gym atmosphere. Bring energy to every interaction.
As a Member Services Representative, you will support Crunch’s fitness community through customer service, sales follow-up, and member engagement. The position includes managing accounts, booking Crunch One Kick Offs, handling calls, and communicating club services. You will also maintain facility standards and address member requests.
Key Responsibilities:
- Attract current business through referrals, outreach, and telephone inquiries
- Follow up consistently on sales leads and trial pass calls
- Manage member accounts and book Crunch One Kick Offs
- Greet members and guests with enthusiasm and professionalism
- Communicate events, services, programs, and schedules clearly
Requirements:
- At least one year of service-oriented experience
- Effective written and verbal communication skills
- Strong customer service orientation and commitment to exceeding expectations
- CPR/AED certification required within thirty days if needed
- Ability to lift or move up to fifty pounds
Support Crunch Fitness members through customer service, sales communication, account management, and consistent facility engagement.