Patient Counsellor / Surgical Coordinator Laser Vision London Come join our growing team at Laser Vision London We are seeking an energetic, self-motivated, and relationship-driven Patient Counsellor / Surgical Coordinator to join our dynamic team. The ideal candidate is passionate about patient care, highly organized, and thrives in a cooperative team environment. This individual will play two key roles within our clinic: 1. Patient Counsellor
Key Responsibilities
- Answer patient inquiries and provide accurate information regarding our services and procedures.
- Educate and counsel patients on:
- LASIK
- PRK
- Implantable Collamer Lens (ICL)
- Corneal Cross-Linking
- Refractive Lens Exchange (RLE)
- Premium Cataract Procedures
- Conduct pre-screening consultations with patients as required.
- Guide patients through their treatment options and help them make informed decisions.
- Deliver exceptional customer service while maintaining professionalism, empathy, and confidentiality. 2. Surgical CoordinatorKey
Responsibilities:
- Prepare and maintain surgical charts and patient documentation.
- Coordinate surgical bookings and appointments.
- Respond to and follow up on patient questions and concerns in a timely manner.
- Communicate post-operative outcomes and documentation to referring optometrists.
- Ensure all surgical records are complete, accurate, and compliant with clinic standards.
- Collaborate with surgeons, clinical staff, and referring healthcare professionals to support seamless patient care.
Qualifications:
- Strong interpersonal and communication skills.
- Exceptional organizational and time management abilities.
- Ability to work independently and as part of a team.
- Previous experience in a healthcare, ophthalmology, optometry, surgical, or patient-facing environment is considered an asset.
- Commitment to providing outstanding patient care and service. Why Join Laser Vision London?
- Be part of a growing and respected Surgical Centre.
- Work alongside a dedicated team committed to excellence in patient care.
- Make a meaningful impact on patients' vision and quality of life.
- Opportunities for professional growth and development. Join us and help patients achieve better vision and a better quality of life.
Job Type
s: Full-time, Permanent Pay: $25.00-$26.00 per hour
Perks:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Education:
- DCS / DEC (required)
Experience:
- Patient Counselling : 1 year (required)
- Optical: 1 year (preferred) Licence/Certification:
- Driving Licence (required)