POSITION SUMMARY The IT Administrator is responsible for the installation, maintenance, security, and support of the organization's information technology infrastructure. This role ensures the reliable operation of computer systems, networks, software applications, and hardware while providing technical assistance to employees. This role plays a key role in maintaining system security, minimizing downtime, and supporting business operations through effective technology management.

KEY RESPONSIBILITIES

- Install, configure, maintain, and upgrade computer hardware, software, operating systems, peripherals, servers, and workstations.
- Monitor, maintain, and troubleshoot IT infrastructure, including servers, networks, hardware, software, and communication systems, ensuring optimal performance, reliability, and security.
- Perform regular system updates, patches, preventative maintenance, backups, and disaster recovery testing.
- Maintain and support wired and wireless network infrastructure, including switches, routers, firewalls, VPNs, and internet connectivity.
- Monitor network and system security, implement cybersecurity measures, manage vulnerabilities, and respond to security incidents.
- Administer user accounts, email accounts, access permissions, security groups, and password policies.
- Provide technical support to employees by diagnosing and resolving hardware, software, printer, email, mobile device, and network-related issues.
- Respond to, track, and document help desk tickets, service requests, technical issues, and resolutions.
- Coordinate and complete IT onboarding and offboarding activities, including the setup and removal of user accounts, email access, equipment, software, security permissions, and workstation requirements.
- Prepare, deploy, configure, and maintain computers, mobile devices, monitors, docking stations, telephones, and other technology equipment.
- Maintain inventory records of hardware, software licenses, technology assets, warranties,



subscriptions, and maintenance agreements.
- Coordinate the procurement, installation, replacement, and disposal of IT equipment and software.
- Liaise with vendors, service providers, and external IT partners to resolve issues and support technology initiatives.
- Create and maintain technical documentation, system configurations, procedures, and IT support records.
- Provide user guidance and training on technology systems, cybersecurity awareness, and IT best practices.
- Assist with the implementation, testing, and deployment of new technologies, software systems, and infrastructure upgrades.
- Ensure compliance with company IT policies, cybersecurity standards, and applicable regulatory requirements.
- Identify opportunities to improve IT systems, processes, security controls, and service delivery.
- All other duties, as assigned. REQUIRED QUALIFICATIONS
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum 2-4 years of experience in IT support, systems administration, or network administration.
- Experience supporting Microsoft 365, Active Directory, Windows Server environments, and cloud-based services preferred.
- Experience with virtualization technologies, back up solution, and cybersecurity practices is an asset. CORE COMPETENCIES
- Communication and interpersonal skills.
- Organizational skills and attention to details.
- Effective planning, prioritization, and time-management skills.
- Adaptability and willingness to learn new technologies, systems, and processes.




- Ability to maintain confidentiality and handle sensitive information with discretion.
- Commitment to continuous improvement and process optimization.
- Strong troubleshooting and problem-solving skills.
- Technical proficiency with Microsoft Windows operating systems, Microsoft 365 applications, and IT infrastructure support.
- Understanding of cybersecurity principles, best practices, and risk mitigation strategies. COMPENSATION AND BENEFITS
- Compensation is competitive and based on skills and experience; a comprehensive advantages package is provided upon employment. WORKING CONDITIONS
- Monday to Friday, 8:30 a.m. to 4:30 p.m., in standard office conditions. May be required to work from time-to-time after-hours support for system maintenance, upgrades, or critical issues.
- Occasional lifting, installation, and movement of computer equipment and technology assets may be required.
- All work must be performed in accordance with company policies related to confidentiality, data privacy, and professional conduct. CLOSING DATE: NOVEMBER 9, 2026 NOTE Preference may be given to qualified candidates who self-identify as Indigenous in order to support employment equity objectives and increase Indigenous representation. If this applies to you, please ensure to state your band number. This information collected is for employment equity and recruitment purposes. Providing this information is voluntary and will not affect your eligibility for employment. *Only candidates who meet the required qualifications will be considered for the position and will be contacted for an interview.
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Benefits:
- Company pension
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Education:
- Secondary School (preferred)

Experience:
- IT support, systems or network administration: 2 years (preferred) Work

Location:
In person

📌 IT Adminsitrator (Parkland County)
🏢 River Cree Ventures
📍 Parkland County