Job description
Client Service Representative Join Our Pack at Allandale Veterinary Hospital Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our rapid-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we'd love to hear from you. ------------------------
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Key Responsibilities
- Greet clients and patients by name with warmth and compassion
- Triage client concerns to ensure appointments are booked accurately
- Manage incoming emails, texts, and phone calls
- Efficiently and accurately process payments
- Schedule future appointments within appropriate timelines
- Complete daily reports and assigned tasks
- Admit patients for appointments, surgeries, and procedures
- Weigh patients upon arrival
- Counsel clients on basic nutrition, pre
- and post-operative care, and treatment instructions
- Promote hospital goods and services to clients
- Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
- Accurately place medication and food orders
- Coordinate smooth client and patient flow within the hospital
- Maintain cleanliness according to hospital checklists ------------------------
- Skills & Abilities




- Strong empathy, understanding, and emotional support for clients
- Calm and caring demeanor when handling patients
- Comfort and passion for working with all types of animals
- Detail-oriented with excellent organizational and multi-tasking skills
- Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
- Ability to maintain confidentiality ------------------------
- Required Qualifications
- 2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
- Proficiency with current technology, including Microsoft Office and email systems
- Flexibility to work various shifts, including evenings and weekends ------------------------
- Preferred (but not required
- we are happy to train):
- At least 1 year of experience in a veterinary hospital
- Familiarity with Cornerstone software
- Basic understanding of medical terminology ------------------------
- Starting hiring range $18.50
- $21.00 per hour depending on experience and skillset. This job posting is for an existing vacancy. If you have the skills above, along with a love for animals, please apply with your cover letter and resume -
- we can't wait to meet you. Hiring Manager: Natasha
- [email protected] Hiring Manager Cook, Natasha

📌 Client Services Representative (Barrie)
🏢 Allandale Veterinary Hospital
📍 Barrie