Do you love talking to people? Are you a natural salesperson? Do you have a passion for travel and an enthusiasm for sharing Canada with the world? If you answered YES to all three, we might have the perfect job for you Welcome to Canada Rail Vacations We've been creating extraordinary Canadian rail vacations since 1995, helping travellers from around the world experience the very best of our beautiful country. From the spectacular Canadian Rockies to unforgettable journeys aboard Rocky Mountaineer and VIA Rail, we specialize in turning dream vacations into reality. And now we're looking for another great personality to join our team First Things First: We're Looking for a Salesperson Let's be clear about something. While we absolutely love people who are passionate about travel, this is first and foremost a sales position. We're looking for someone who genuinely enjoys speaking with people, has a natural ability to build relationships, and knows how to turn an interested traveller into a happy, confirmed customer. The telephone is one of our most important sales tools, and we need someone who knows how to use it You should be comfortable picking up the phone, having meaningful conversations, asking the right questions, listening carefully, and confidently guiding customers toward booking their dream Canadian vacation. If you're the kind of person who would rather pick up the telephone than send another email, we already like you We're looking for someone with proven sales experience, excellent telephone communication skills, and the confidence to close a sale. After all, our customers are often planning once-in-a-lifetime vacations, and they deserve to speak with someone who is knowledgeable, enthusiastic, personable, and genuinely interested in making their experience extraordinary. A Little

About Us
We're a locally owned Canadian company with a fantastic team of people who genuinely enjoy working together. Our office is located in the heart of Kensington, Calgary, and we're proud of the friendly, supportive, and occasionally entertaining environment we've created. We work hard, we laugh often, we help one another, and we take enormous pride in delivering exceptional experiences for our guests. Our team comes from diverse backgrounds, bringing different personalities, experiences, and perspectives to the table. We're not a giant corporate call centre. We're a close-knit team where everyone contributes, everyone matters, and great ideas are always welcome. Oh, and we like dogs. You'll understand why when you meet us What You'll Be Doing As a Vacation Planner you'll be helping travellers from around the world discover Canada while turning their travel dreams into confirmed bookings. Your responsibilities will include:
- Selling incredible Canadian vacations Responding to inquiries, building relationships, preparing proposals, and converting qualified leads into confirmed bookings.
- Talking to people on the telephone. A lot Building rapport, understanding customers' needs, answering questions, and confidently guiding them through the sales process.
- Following up with potential customers. We don't believe in sending a quote and hoping for the best. We believe in proactive, friendly,



professional follow-up.
- Closing sales. Knowing when and how to ask for the booking is an important part of this position.
- Creating customized rail vacations and travel itineraries throughout Canada.
- Preparing detailed quotations and presenting travel options in a compelling and professional manner.
- Working with our preferred hotels, rail operators, tour companies, and transportation partners.
- Confirming reservations, availability, pricing, and travel arrangements. Attention to detail is everything
- Maintaining accurate client records and managing multiple inquiries and bookings simultaneously.
- Providing exceptional customer service before, during, and after our guests' vacations.
- Continuously learning about Canadian destinations, tourism products, and our travel partners.
- Working collaboratively with our team to ensure every guest receives an extraordinary experience. What We're Looking For Sales experience is essential. We're looking for someone who has already demonstrated an ability to sell products or services, build customer relationships, and achieve results. Ideally, you'll bring:
- A minimum of two years of proven sales experience, preferably in travel, tourism, hospitality, or another customer-focused sales environment.
- Outstanding telephone skills. You must be confident, articulate, personable, and comfortable spending a significant portion of your working day speaking with customers.
- A demonstrated ability to convert inquiries into sales. You understand the importance of following up, handling objections, and asking for the booking.
- Excellent spoken and written English. Clear, professional, friendly communication is absolutely essential.
- A genuine enjoyment of talking to people. We want someone who can make a customer feel like an old friend within the first few minutes of a conversation.
- A proactive sales mentality. You don't wait for things to happen. You make them happen.
- Strong organizational skills. You'll be managing multiple clients, complex itineraries, quotations, and bookings.
- Confidence using computers and technology, including Microsoft Word, Excel, and customer management systems.
- An excellent understanding of Canada, particularly Western Canada and the Canadian Rockies.
- Personal travel experience within Canada. The more you've explored our beautiful country, the better
- A positive, enthusiastic personality and the ability to work independently and as part of a team.
- A willingness to learn. Even experienced travel professionals will discover something new every day.
- Previous experience in travel sales, luxury travel, tour operations, or consultative telephone sales would be a significant advantage.
- And yes,



you really do have to like dogs What We're Offering You We believe great people deserve to work in a great environment. Here's what you can look forward to:
- Competitive compensation starting at $28.00 per hour, depending on experience.
- A stable, full-time position with an established Canadian travel company.
- A non-commission compensation structure. We believe in teamwork and collective success.
- Opportunities to experience Rocky Mountaineer and VIA Rail journeys firsthand.
- Discounts on many of the incredible travel experiences

we offer
.
- Extended health benefits for eligible full-time, permanent employees.
- Flex time and extended medical benefits after three months.
- Three weeks of paid vacation after your first full year.
- Ongoing training and opportunities to expand your knowledge of Canada's tourism industry.
- A supportive, team-oriented workplace where your contribution truly matters.
- Great colleagues, plenty of laughs, and the occasional four-legged visitor A Few Important Details
- Our office is located in Kensington, Calgary, and this is an in-person position.
- We operate seven days a week, including evenings and weekends, so flexibility with your schedule is essential. You will be working evenings and weekends.
- We're looking for someone who understands that helping people plan extraordinary vacations sometimes means being available outside traditional office hours. Does This Sound Like You? If you're an enthusiastic salesperson who loves talking to people, enjoys building relationships, and gets genuine satisfaction from closing a sale and making someone happy, we'd love to hear from you. We're especially interested in hearing from candidates who have demonstrated success in telephone sales, consultative selling, and providing exceptional customer experiences. You don't need to know everything about Canadian rail travel on your first day. We can teach you that. What we're really looking for is the personality, communication skills, sales experience, and motivation to succeed.

How to Apply
We receive plenty of applications, so we'd like you to do two things: 1. Submit your CV as a PDF attachment through this job advertisement. 2. Separately, email a cover letter as a Microsoft Word document to jobs at canadarail dot ca. In your cover letter, we'd love to hear a little about your sales experience, why you enjoy speaking with customers on the telephone, and what makes you a great salesperson. Tell us what you've sold, how you've succeeded, and why you'd be a great addition to our team. And please, let a little of your personality shine through. We're interested in getting to know the person behind the résumé Only applicants who follow both application instructions will be considered for an interview. We respectfully ask for no telephone calls regarding this position. Thanks for your interest in Canada Rail Vacations. We look forward to hearing from you

Job Type
Full-time Pay: From $28.00 per hour

Benefits:
- Extended health care
- Paid time off Ability to commute/relocate:
- Calgary, AB T2N 3P9: reliably commute or plan to relocate before starting work (required)

Experience:
- Tourism: 1 year (required) Work

Location:
In person

📌 Vacation Planner (Calgary)
🏢 Canada Rail Vacations
📍 Calgary