*SIGNIFICANT: Prior undercover Asset Protection, Loss Prevention, or retail crime experience is strongly preferred. Candidates with direct undercover retail experience will receive priority consideration.* Company Overview Wolfpack Protective Services is an established security company based in the stunning Northern Ontario. At Wolfpack Protective Services, we are more than just a security provider—we are a team of dedicated professionals committed to protecting people, property, and peace of mind. With a reputation for excellence, integrity, and professionalism, we serve clients across public, private, and government sectors. What sets us apart is our unwavering focus on providing security with a human touch. Our services are guided by these core values:
- Compassion – We approach every situation with understanding and kindness.
- Respect – We treat all individuals with dignity, regardless of the circumstances.
- Empathy – We listen, we care, and we act in the best interest of everyone involved.
- Trust – We earn it through consistent, transparent, and accountable service. We do not strive to be the lowest-cost provider—we strive to be the most impactful. That is why we continually reinvest in our people, offer comprehensive training, and expect the highest standards of conduct and performance. Position: Asset Protection Investigator Position Type: Full-Time Preferred; Part-Time May Be Considered

Location:
Sudbury, ON Successful candidates may also have opportunities to work additional tactical security shifts. Job Summary We are seeking a reliable and observant Asset Protection Investigator to support safety in high-traffic retail environments.



The ideal candidate demonstrates strong situational awareness, effective communication skills, and the ability to stay composed under pressure. Duties and

Responsibilities:

- Conduct surveillance and patrol within retail environments in accordance with site-specific Asset Protection procedures.
- Observe customer activity and identify behaviours or circumstances that may indicate theft, fraud, safety concerns, or other security risks. *(Training provided/required)*
- Provide outstanding customer service while on site, ensuring customers and staff feel safe and welcomed.
- Maintain strong situational awareness while working discreetly and professionally within the retail environment.
- Work with and communicate regularly with site management and supervisors to maintain the highest level of protection at all times.
- Interact professionally with individuals who may display challenging, unpredictable, or unusual behaviours.
- Use verbal de-escalation techniques and recognize when disengagement and police involvement are necessary.
- Complete accurate and detailed notebook entries, incident reports, and other required documentation.

Requirements:

- Valid Ontario Security Guard License
- Valid First Aid, CPR, and AED certification
- Valid Smart Serve certification




- Minimum 1 year of experience working as a licensed security guard
- Prior undercover asset protection or retail crime experience is strongly preferred
- Must have the ability to travel independently between multiple sites; access to a personal vehicle is considered an asset
- Certified in Use of Force and De-escalation, or able to complete training within 30 days of employment
- Familiarity with the Criminal Code of Canada and Trespass to Property Act
- Have the ability to use your words to de-escalate situations, and recognize when safety is at risk requiring disengagement and Police involvement.
- Strong focus on customer service, both with the client and their staff, along with their customers. Availability

Requirements:

- Full-time availability is preferred, part-time availability may be considered
- Must be available to work evenings, weekends, and rotating shifts
- Must be willing to work at multiple client locations within the Sudbury area
- Additional tactical security shifts may be available based on operational requirements and employee availability Pay: $18.00-$19.65 per year Application question(s):
- Do you have reliable transportation for travel between sites within Hanmer, ON and Sudbury, ON?
- What is your current availability? Please specify the days and times you are available to work. (Ex. Monday to Sunday, any time.)

Experience:
- Security Guard: 1 year (required)
- Undercover Asset Protection : 1 year (preferred) Licence/Certification:
- Use of Force certification (preferred)
- De-escalation certification (preferred)
- Smart Serve (preferred) Work

Location:
In person

📌 Plain Clothed Operator (Greater Sudbury)
🏢 Wolfpack Protective Services
📍 Greater Sudbury