Animal Care Attendant (ACA) Ascentra Veterinary Dentistry & Oral Surgery – Newmarket, ON PLEASE NOTE: There is not a current opening for this role. We are looking to start the ideal candidate in March or April 2027. Ascentra Veterinary Dentistry & Oral Surgery is a specialty referral hospital in Newmarket focused exclusively on advanced dentistry and oral surgery, delivering high-quality, patient-centered care. We are looking for a full time ACA to join our dynamic team We’re looking for an experienced ACA who thrives in a fast-paced environment, values precision, and genuinely enjoys guiding clients through complex cases with empathy and confidence. We also share our location with our sister company, Transcend Veterinary Continuing Education. We are dedicated to advancing practical dental skills through hands-on and online training for veterinary teams. What You’ll Do This is a hybrid role combining hands-on patient care and client communication: Animal Care Assistant (ACA)
- Assist with patient handling, restraint, and peri-operative care
- Prepare patients for dentistry and oral surgery procedures
- Prepare surgical suites, including instruments and necessary materials, before procedures
- Support the surgical team with efficiency and organization
- Maintain strict sterile technique and uphold surgical asepsis standards, assisting the veterinary team
- Maintain a clean, well-stocked, and well-run treatment area
- Prepare and set up surgical suites, instruments, and materials prior to procedures
- Assist with patient preparation and recovery under veterinary supervision
- Ensure all surgical areas are thoroughly cleaned, disinfected, organized, and ready for all daily procedures.
- Experience in processing and sterilizing a large amount of dental equipment and handpieces
- Complete end-of-day cleaning tasks, including disinfecting ORs, vacuuming, mopping,



and disposing of garbage. Client Care (CSR)
- Greet and check in clients in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage patient records
- Triage cases to be able to schedule appropriately
- Replying to client emails in a timely manner
- Handle patient intake, including gathering essential information from clients.
- Process payments and handle billing inquiries.
- Provide clients with information about our services and policies, ensuring they feel comfortable and well-informed.
- On days where we run courses for Transcend Vet CE
- providing hospitality to lab participants and assistance in our lab What We’re Looking For
- Minimum 2 years experience in a veterinary hospital or referral setting (required)
- Completion of an Animal Care Program considered an asset
- Strong understanding of clinic flow, terminology, and patient care
- Confident communicator—especially with emotional or complex cases
- Highly organized, detail-oriented, and proactive
- Comfortable in a fast-paced, referral-based environment
- A team player who takes initiative and pride in their work What Makes This Role Different
- Work alongside a team focused on advanced dentistry and oral surgery
- Be part of a up-to-date, independently owned facility
- Be involved in interesting, complex cases you won’t see in GP
- A team that values efficiency, communication, and high standards of care

What We Offer

- A supportive, respectful team environment
- Opportunity to grow within a specialty setting
- Competitive compensation (based on experience)
- Extended Health Benefits Pay: From $25.00 per hour

Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off

Experience:
- ACA: 2 years (required)
- Customer service: 2 years (required) Work

Location:
In person

📌 Animal Care Attendant/ Client Care Representative (Newmarket)
🏢 Ascentra Veterinary Dentistry and Oral Surgery
📍 Newmarket