Overview The IT Support Specialist provides responsive technical support for users, helping resolve everyday technology issues and maintain reliable access to workplace systems. The role combines clear communication with practical troubleshooting across devices, software, operating systems, and network connections. Technical

Skills:
- IT Support and Troubleshooting:
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Experience with helpdesk or ticketing systems.
- Networking:
- Knowledge of network protocols, configurations, and troubleshooting.
- Familiarity with routers, switches, firewalls, and VPNs.
- System Administration:
- Experience with server management (e.g., Windows Server, Linux).
- Skills in managing user accounts, permissions, and security policies.
- Software and Hardware:
- Proficiency in installing, configuring, and maintaining software and hardware.
- Experience with common office productivity suites (e.g., Microsoft Office, Google Workspace).
- Experience in Microsoft Dynamics is considered an asset.
- Engineering PDM experience an asset.
- Security:
- Understanding of cybersecurity principles and practices.
- Experience with antivirus solutions, intrusion detection systems, and data protection.
- Cloud Services:
- Familiarity with cloud platforms and their management.
- Backup and Recovery:
- Knowledge of backup solutions and disaster recovery planning. Experience and

Qualifications:
- Education:
- A degree in Computer Science, Information Technology,



or a related field is often preferred and is considered an asset.
- Certifications:
- Relevant certifications like CompTIA A+, Network+, Security+, or Microsoft Certified IT Skilled (MCITP) can be advantageous.
- Experience:
- Previous experience in an IT support or system administration role is typically required.
- Experience in a medium-sized or larger organization can be beneficial. Soft

Skills:
- Communication:
- Strong verbal and written communication skills for interacting with team members and non-technical staff.
- Problem-Solving:
- Ability to think critically and solve technical issues efficiently.
- Customer Service:
- A customer-focused approach to providing IT support and services.
- Teamwork:
- Ability to work effectively within a team and collaborate with other departments.
- Time Management:
- Ability to prioritize tasks and manage time effectively in a dynamic environment. Additional Considerations:
- Adaptability: Ability to learn and adapt to new technologies and processes.
- Project Management: Basic project management skills can be a plus for managing IT projects and implementations.
- Vendor Management: Experience with managing relationships with IT vendors and service providers. #IND-HP Pay: $65,000.00-$75,000.00 per year

Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Education:
- Bachelor's Degree (preferred)

Experience:
- IT support: 3 years (preferred) Work

Location:
In person

📌 IT Support Specialist (Dartmouth)
🏢 Dependable Truck & Tank
📍 Dartmouth