Employment Type: Full-Time, Contract December 2026 – January 2028

About the Role
We are looking for an organized, proactive, and personable Client Experience Coordinator /Administrator to be the welcoming voice of our business and keep daily office operations running smoothly. In this role, you will be the primary point of contact for our commercial and residential customers—handling inbound inquiries, managing order intake, coordinating schedules, processing customer payments, and ensuring every client receives dependable, attentive service. If you thrive in a rapid-paced environment where no two days are the same, have strong communication skills, and enjoy administrative problem-solving, we’d love to hear from you.

Key Responsibilities
Client Communication & Service Delivery
- Serve as the first point of contact for clients via phone, email, and in-person walk-ins.
- Handle customer inquiries, quote requests, orders, and service inquiries promptly and professionally.
- Follow up on customer orders, deliveries, and completed services to ensure total client satisfaction.
- Resolve routine customer questions or issues with empathy and efficiency. Payment Processing & Invoicing
- Process customer payments securely in person (POS debit/credit, cash, cheque) and over the phone (credit card).
- Assist clients with basic account balance inquiries and billing questions. Scheduling & Dispatch Support
- Coordinate delivery schedules, service appointments, and technician/driver dispatches.
- Communicate schedule updates, route changes, or delivery windows clearly to clients and internal teams.
- Ensure all relevant job notes, client preferences,



and access instructions are documented accurately. Office Administration & Operational Support
- Maintain accurate customer records, account details, and service logs in our management system.
- Assist with basic inventory tracking, replenishing office supplies, and general recordkeeping.
- Support management with ad-hoc administrative projects and seasonal workflows. What We’re Looking For
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Experience:
1–3+ years of experience in administrative support, customer service coordination, or office administration (experience in a service, delivery, trade, or retail counter environment is an asset).
- Payment Handling: Proven experience processing payments (POS terminal, credit cards over the phone, cash handling) and maintaining transaction accuracy.
- Communication

Skills:
Excellent verbal and written English communication skills; professional, warm phone and front-counter etiquette.
- Organizational Abilities: Strong organizational skills and the ability to multitask between answering phones, assisting walk-in customers, and handling paperwork.
- Tech Savvy: Comfortable with standard office software (Microsoft Office / Google Workspace), email, and quick to learn scheduling and POS/invoicing software.
- Problem-Solving Mindset: A proactive, calm approach when handling client questions or unexpected schedule changes.

What We Offer

- Consistent daytime hours (Monday to Friday, no evenings/weekends).
- A supportive, close-knit team environment where your work directly impacts day-to-day operations. Pay: $22.00-$24.00 per hour Expected hours: 35.0 – 40.0 per week Work

Location:
In person

📌 Client Experience Coordinator (Sarnia)
🏢 Kern Water Systems
📍 Sarnia