Purpose: To support the successful operations of Mariposa House Hospice by assisting staff with program planning and implementation, community engagement, and providing administrative support to all hospice programs.

Responsibilities:
Volunteer Program Support: Support the volunteer intake process including responding to inquiries, scheduling interviews, and preparing onboarding documents.
- Help prepare orientation materials and coordinate required hospice-specific training (e.g., end-of-life care principles, boundaries, safety, infection control).
- Ensure volunteer documentation, screening, and compliance requirements are completed and recorded.
- Assist in maintaining accurate records of volunteer hours, roles, evaluation and training compliance.
- Help ensure volunteer resources, supplies, and program materials are organized and available.
- Support volunteer appreciation and donor events involving volunteers. In-Residence Program Support: Support the completion and documentation of HPCO check-ins with residents and/or their caregivers as residents are admitted
- Monitor monthly schedule with in-residence volunteers and ensure shifts are fulfilled
- Provide administrative support for music therapy sessions and drop-in support groups by gathering supplies, refreshments, printed materials, completing reminder calls and other duties as necessary
- Provide administrative support for the community bath program including intake, assessments, scheduling and completing program evaluation with participants Grief & Bereavement Program Support:
- Provide one-to-one psychosocial support to residents, their family members and friends at the hospice residence
- Conduct phone or in-person intakes for individuals and families seeking grief and bereavement support.
- Make follow-up phone calls to bereaved individuals to offer ongoing support and assess future needs.
- Assist in the planning and implementation of grief support groups,



including adult, child, and youth groups.
- Take a lead role in the Child and Youth Grief and Bereavement Program, including program development, facilitation, and evaluation.
- Support the Engagement Manager with the coordination and execution of memorial events, workshops, and community outreach initiatives.
- Participate in program evaluation tasks including resident & family check ins, distributing follow-up surveys, and making calls to past clients.
- Maintain accurate and confidential documentation in accordance with hospice policies and ethical standards. General Program Support: Provide administrative support to staff as needed, including but not limited to room bookings, printing and assembling program materials, responding to phone calls etc.
- Responsible for answering phone calls for the volunteer & bereavement programs in a professional manner
- Greet visitors and family members in the residence in a courteous manner
- Support other programs as required Skills and Personal Traits:
- Post-secondary education in Social Service Work, Social Work, Psychology, or related field.
- Qualified Designation in good standing with the appropriate governing body.
- Experience working with individuals experiencing death, dying, grief and loss is preferred.
- Strong interpersonal and communication skills, with a compassionate and non-judgmental approach.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Flexibility in scheduling and willingness to work occasional evenings or weekends for events or group coordination.
- Proficiency in Microsoft Office and basic administrative tasks. Pay: $24.00-$28.00 per hour Expected hours: 22.5 per week

Benefits:
- Company pension
- Extended health care
- Flexible schedule

Experience:
- Hospice palliative care: 1 year (preferred) Licence/Certification:
- Professional Registration (ie. OCSWSSW, RPO, RNO) (required) Work

Location:
In person

📌 Hospice Program Coordinator (Orillia)
🏢 Mariposa House Hospice
📍 Orillia