At INNhotels, our values of Family, Service, Respect, Support, Leadership, and Reliability guide everything we do. We are committed to providing exceptional guest experiences, supporting our employees, and contributing to the communities we serve. We take pride in developing our people and creating a positive, cooperative work environment. Job Summary The General Manager is responsible for overseeing the overall operations of the Canmore Rocky Mountain Inn, a 62-room alpine hotel located in the beautiful mountain town of Canmore, Alberta. This role provides leadership and direction to the hotel team, ensuring operational efficiency, strong financial performance, and an exceptional guest experience. Job Responsibilities
- Oversee daily hotel operations to ensure efficiency, quality, and compliance with company standards and applicable legislation.
- Lead, coach, and support department managers and employees, fostering a positive and collaborative work environment.
- Manage budgets, monitor financial performance, and implement strategies to maximize revenue and profitability.
- Ensure exceptional guest service by addressing concerns, building guest relationships, and maintaining high service standards.
- Oversee recruitment, onboarding, training, and employee engagement in partnership with the HR team.
- Ensure compliance with employment standards, occupational health and safety requirements, fire regulations, and other applicable legislation.
- Collaborate with the Marketing team on promotions, online reputation management, and community engagement.
- Conduct regular property inspections to maintain cleanliness, safety, maintenance,



and overall presentation standards.
- Identify opportunities to improve operational processes, control costs, and enhance the guest experience.
- Perform other duties as assigned by the Director of Operations and/or President. Qualifications
- Minimum of 5 years of hotel management experience; previous General Manager experience in a resort environment is preferred.
- Strong understanding of hotel operations, including front office, housekeeping, maintenance, and revenue management.
- Proven leadership skills with the ability to motivate, coach, and develop a team.
- Experience with budgeting, financial reporting, and revenue optimization.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.
- Familiarity with hotel management systems such as WebRezPro and Revinate is an asset.
- Knowledge of applicable employment standards, occupational health and safety, and sanitation regulations. If you're a hands-on leader with a passion for hospitality and team development, we encourage you to apply and join the INNhotels team

Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care Application question(s):
- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
- What are your wage expectations for this role?

Experience:
- Hospitality: 5 years (preferred)
- Management: 5 years (preferred) Work

Location:
In person

📌 General Manager (Canmore)
🏢 INNhotels
📍 Canmore