A workplace powered by you At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team.

We offer
a healthy work-life balance, competitive wages, a comprehensive benefits package, and training opportunities to support you in your career growth. We're proud to be ranked as one of B.
C.'s Top Employers and one of Canada's Best Diversity Employers. We invite you to join us as we build an even cleaner B.
C. We welcome applications from all qualified job seekers. If you’re a person with a disability, please let us know by emailing [email protected], as adjustments can be made to help support you in your application process. Service Contracts Administrator Number of positions: 1 Job

Location:
LMS-1 Employment type: Permanent Region: Lower Mainland Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid Annual

salary:
$ 63,200.00
- 68,600.00 Position Highlights To provide administrative support to the development, implementation and management of service contracts provided to lines of business, service organizations, as well as outsourcing of support services for Field Services.

What you'll do

- Participates in developing service level agreements, including providing input to contract pricing and billing. Monitors contract delivery expectations, costs, and related contract and performance measurement, incentive and penalty details in discussion with the reporting manager, Field Services and clients. Compiles and presents information using advanced levels of software applications such as word processing, database, spreadsheet, graphics and desktop publishing.
- Administers service contract for Field Services to Lines of Business and other Third Parties such as the outsourcing of support services, fleet and other services by: compiling costs and billing information; assisting with contract and relationship management; assisting in conducting benchmarking studies to compare, report and prepare recommendations on service quality and improvements. Sets up, monitors and reconciles a variety of information using contract/cost management and financial management systems and refers unusual data to manager; checks, codes and prepares invoices for sign off by others.
- Participates in communicating policies, standards and processes for the management of contracts for Field Services in discussion with reporting manager, and through participation in various forums assists in supporting the service contract environment.
- Provides support in customer interfaces (internal and external parties) through various stages of the contract by: assisting in defining service requirements to identify activities performed by Field Services, and preparing pricing documents, reporting templates,



monthly status reporting etc; providing service delivery assistance on a day-to-day operational level. Performs a variety of duties including gathering, maintaining and creating data from various sources such as electronic files and information data sheets from technical staff; verifies data received, identifies discrepancies, updates and/or makes required changes.
- Performs a full range of clerical, administrative and business duties such as preparing and processing a variety of documents, reviewing and verifying completeness and accuracy of information, identifying discrepancies, and contacting appropriate staff for clarification/verification.
- Receives, prioritizes and routes unit correspondence to appropriate personnel for further handling, including locating file references; responds to enquiry’s related to service provision in absence of manager; composes routine letters and memos.
- Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow through Manager's office.
- Performs duties of a minor nature related to the above duties, which do not affect the rating of the job What you bring
- Business principles and administration, finance, reconciliation, management reporting, contract management, legal issues and administration, performance monitoring, research and benchmarking, computer application, communications report preparation and presentation knowledge is typically acquired through High School graduation; plus a Certificate in Business Administration or an equivalent combination of experience, training and education; plus BC Hydro in-house common desktop applications and other programs (such as SAP ECC Access, SAP Time and Expenses, PassPort, Contract Management Access DB, DAD, JUAS).
- Two (2) years in progressively more responsible administrative positions related to contract and facility management, including experience in performance reporting with a well-developed applied knowledge of desktop computer applications. Well developed listening, oral, written, communication, interpersonal and teamwork skills and ability to work in a multi-task environment.

What we offer

- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses For more information on the benefits

we offer
, visit bchydro.com/benefits.

Location:
Surrey, BC, Canada What else you should know This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).



http://moveuptogether.ca
- Under the hybrid work model this position has in office days on Tuesday and Wednesday (subject to change) and 3 days a week effective January 2027.
- Normal office conditions.
- Interpersonal skills in dealing with employees, internal and external customers as well as the ability to work in a team environment are desired.
- To provide administrative support to the development, implementation and management of service contracts provided to lines of business, service organizations, as well as outsourcing of support services for Field Services. Skills, Knowledge and Abilities Required:
- Well developed ability to maintain effective business relationships with clients and service providers.
- Well developed ability to communicate policies, standards and processes to manage Field Services contracts.
- Well developed ability to administer work packages, service contracts, agreements to deliver products and/or services.
- Ability to contribute to multi-disciplinary teams in undertaking contract and relationship management initiatives.
- Ability to understand business requirements and service level agreements.
- Ability to code and prepare invoices for sign off by others.
- Well developed listening, oral, written, communication, interpersonal, organization and teamwork skills.
- Ability to research and apply conceptual thinking to address service contract and business related problems and issues.
- Good business acumen.
- Strong demonstrated operating experience of MS Office and other BC Hydro application software programs.
- Knowledge of the services offered by Field Services as well as customer requirements.
- Knowledge of the outsourcing of non-core services and the contract with Accenture.
- Knowledge of contract, purchasing and facility management and commercial principles and practices.
- Knowledge of data gathering methodologies.
- Knowledge of the BC Hydro organizational structure, policies, processes and functions including Lines of Business.
- Please note this is a rapid-paced working environment. The successful candidate should be comfortable working with metrics, a high volume workload and time constrained requests. The following skills are considered an asset:
- SAP or similar contract management software experience
- A financial background
- Strong organizational skills and detail oriented
- Excellent communication skills
- A strong understanding of BC Hydro's core values
- Ability to work as part of a team and independently
- Willingness to ask questions when unsure Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Date Posted: 2026-10-29 Closing Date: 2026-11-05 For internal use 52545167

📌 Service Contracts Administrator (Surrey)
🏢 BC Hydro
📍 Surrey